Customer Support CR

Customer Service
Customer Service

ᐋᐦ ᐧᐄᒋᐦᐋᑭᓂᐅᐧᐃᒡ ᐊᐧᐋᓂᒌ ᓈᑎᐧᐋᔨᐦᑎᐦᐧᑳᐤ

ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᐋᐱᑎᓰᓯᐅᒡ

ᒑ ᐊᔨᒥᐦᐄᑦ ᐊᓐ ᐊᐧᐋᓐ ᐃᔮᐱᑎᓰᑦ ᐊᓂᑖᐦ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᐄᔨᔨᐤ ᒧᐱᓕᑏ᙮

ᐊᓐ ᐋᐱᑎᓰᓯᐤ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᐋᐅᒄ ᐹᒦᐦᑭᐦᒃ ᐊᓂᔮᐦ ᒋᒥᓯᓂᐦᐄᑭᓐᐦ, ᐧᐋᑎᓂᐦᒃ ᐋᐦ ᑎᐱᐦᐄᒑᐧᐃᓐ ᑭᔮᐦ ᐧᐃᔮᐧᐄᒋᐦᐄᔅᒃ ᓈᑎᐧᐋᔨᐦᑎᒧᑦᐦ ᒑᐧᑳᔨᐤ ᐋᐦ ᐧᐄᐦ ᐧᐄᒋᐦᐄᑯᓰᐧᐃᑦ ᐊᓂᑎᐦ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ᙮ ᐅᑎᐦ ᒫᓯᓈᑖᒡ ᐦ ᐃᐦᑖᐧᐃᓐᐦ ᐃᐦᑎᑯᓐ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᑭᔮᐦ ᐧᐄᐱᒡ ᑭᑎ ᐃᐦᑎᑯᓐ ᒥᓯᐧᐋ ᐊᓂᐦᐄ 14 ᐃᐦᑖᐧᐃᓐᐦ ᐅᑖᐦ ᐹᔓᒡ ᐄᔨᔨᐅᔅᒌᐦᒡ ᐋᐦ ᐃᐦᑎᑯᐦᒡᐦ᙮

ᒑ ᒌᐦ ᐄᔑ ᐲᐦᑎᑖᐱᔨᑦ

ᒑ ᐲᐦᑎᑖᓯᓂᐦᐅᓱᔨᓐ ᓂᓈᐦᑭᐤ ᒑᐧᑳᓐ ᒑ ᒌᐦ ᐃᐦᑐᑎᒥᓐ ᐅᐦᐄ ᐋᑎ ᒥᓯᓈᑖᒡ ᐦ:

  • • ᐋᐦ ᑎᐱᐦᐄᒑᔨᓐ ᐋᐦᐧᒫᔮᐦ ᐋᐱᒋᔥᑖᔨᓐ Pay-As-You-Go Balance:
    • • ᔮᔨᑖ ᒑ ᑎᐱᐦᐄᒑᔨᓐ ᒑ ᐄᔅᐱᔨᔨᓐ ᒥᓂᑯᔑᔑᒡ ᓂᑎᐧᐋᔨᒥᐧᑖ ᐧᐋ
    • • ᔮᔨᑖ ᐋᐦ ᐄᔅᐱᔨᔨᓐ ᐊᓐ ᐧᐋᐦ ᐋᐱᒋᔥᑖᔨᓐ
  • • ᒑ ᓈᓈᑭᒋᐦᑖᔨᓐ ᐋᔥᐱᔥ ᐋᐱᒋᔥᑖᔨᓐ
  • • ᐋᔑᓈᑯᐦᒡ ᐊᓐ ᐋᔑ ᐋᐱᒋᔥᑖᔨᓐ
  • • ᒑ ᐧᐋᐱᐦᑎᒥᓐ ᒑ ᐄᔥᐱᔥ ᑎᐱᐦᐄᒑᔨᓐ
  • • ᒑ ᑎᐱᐦᐄᒑᔨᓐ
  • • ᒑ ᐋᐦᒋᔥᑖᔨᓐ ᐊᓐ ᐋᔑᓈᑯᐦᒡ ᑭᔮᐦ ᐊᓐ ᐋᐦ ᑎᐱᐦᐄᒑᔨᓐ
  • • ᒑ ᐋᐱᒋᐦᐄᑦ ᔓᐧᐃᔮᓐ ᑳ ᒥᔨᑭᐧᐃᔨᓐ ᐋᐦ ᑎᐱᐦᐄᒑᔨᓐ
  • • ᒑ ᐋᐦᒋᔥᑖᔨᓐ ᐊᓐ ᐊᐧᐋᓐ ᔑᔮᑳᒻᐦ ᐋᔨᒥᐦᐄᑦ ᑭᔮᐦ ᒫᒃ ᒫᓯᓂᐦᐋᒧᐧᐃᑦ
  • • ᐊᓂᑎᐦ ᒑ ᐧᐋᐱᐦᑎᒥᓐ ᑳ ᐄᔑ ᐋᐱᒋᐦᑖᔨᓐ
  • • ᐊᓂᑎᐦ ᒑ ᐧᐋᐱᐦᑎᒥᓐ ᐋᑎ ᐃᔨᔥᐱᔥ ᑎᐱᐦᐄᒑᔨᓐ
  • • ᐋᐦ ᐃᐦᑎᐦᑐᒌᓯᐦᐧᑳᓯᑦ ᒑ ᐄᔥᐱᔑ ᑎᐱᐦᐄᒑᔨᓐ ᐋᔑᑯᒥᐲᓯᒻ

ᐋᐦ ᐧᐃᔮᔨᐦᑎᒥᓐ ᒑ ᐄᔑ ᐋᐱᒋᔥᑖᔨᓐ

ᒑ ᐋᐱᐦᐋᒥᓐ ᒑ ᒌᐦ ᐋᐱᒋᔥᑖᔨᓐ

ᒥᓯᐧᐋ ᐊᔨᒧᐧᐋᑭᓐᐦ

1. ᒑ ᐲᐦᑎᐦᐋᒥᓐ ᐊᓐ Eeyou Mobility SIM ᒥᔑᓂᐦᐄᑭᓂᔥ ᐊᓂᑎᐦ ᐊᔨᒧᐧᐋᑭᓂᐦᒡ ᑭᔮᐦ ᒑ ᐋᐱᐦᐋᒥᓐ᙮

2. ᒑ ᐋᐱᐦᐋᒥᓐ ᐊᓐ ᐃᔮᐱᒋᔥᑖᔨᓐ ᑭᔮᐦ ᐊᓂᑖᐦ eeyoumobility.com/my/lte. ᒑ ᐄᔅᐱᔨᔨᓐ᙮ ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᒡ ᐋᐦ ᒥᓯᓈᓱᑦ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐃᔮᐱᒋᔥᑖᒡ᙮ ᐋᑳ ᒫᒃ ᐃᐦᑎᑯᐦᒡ ᐊᓐ ᐃᔮᐱᑎᐦᒡ ᐋᐦ ᓈᓂᑎᐧᐋᐱᐦᑎᑭᓂᐧᐃᒡ ᒑᐧᑳᓐ ᓂᑐᐧᐋᐱᐦᒋᑭᓐ ᒑ ᐋᐱᒋᔥᑖᔨᓐ ᐊᓂᑖᐦ eeyoumobility.com/my/lte ᒑ ᐄᔅᐱᔨᔨᓐ᙮

3. ᒑ ᐲᐦᑎᑖᐱᔨᔨᓐ ᐊᓂᑎᐦ ᒌᔨ ᐋᐦ ᒥᓯᓈᑖᒡ Eeyou Mobility ᐋᐦ ᐋᐱᒋᔥᑖᔨᓐ ᑭᔮᐦ ᒫᒃ ᒑ ᐅᔑᐦᑖᔨᓐ ᐋᐦ ᐅᔥᑳᒡ᙮

4. ᒑ ᐲᐦᑎᑖᐱᔨᐦᑖᔨᓐ ᐊᓂᐦᐄ ᒥᑖᐦᑐ ᐊᒋᔅᑖᓱᓐᐦ ᒫᓯᓈᑖᒡᐦ ᐊᓂᑎᐦ SIM ᒥᔑᓂᐦᐄᑭᓂᔑᐦᒡ᙮ 1

5. ᐋᑯᑎᐦ ᒑ ᒌᐦ ᐧᐃᔮᔨᐦᑎᒥᓐ ᐊᓐ ᐧᐋᐦ ᐋᐱᒋᔥᑖᔨᓐ ᑭᔮᐦ ᒑ ᐅᑎᓂᒑᔨᓐ ᒥᔥᑎᐤ ᓂᑎᐧᐋᔨᐦᑎᒥᓈ ᐋᐦ ᓂᑎᐧᐋᔨᐦᑎᒥᓐ ᑭᔮᐦ ᒥᔥᑎᐤ ᒥᓂᑯᔑᔑᒡ ᑭᕃᑎᑦ ᑳᕐᑦ ᐋᐦ ᐋᐱᒋᔥᑖᔨᓐ᙮

6. ᔓᐧᐃᔮᓐ ᐧᐄᐦ ᑎᐱᐦᐄᑳᒑᔨᓈ, ᒑ ᓂᑎᐧᐋᐲᒥᑦ ᐊᓐ ᐃᔮᐱᑎᓰᑦ ᐊᓂᑖᐦ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᐄᔨᔨᐤ ᒧᐱᓕᑏ᙮ ᓂᑎᐧᐋᐱᒥᑦ

SIM

LTE ᐊᓐ ᐧᐋᐦ ᐄᔑ ᐋᐱᒋᔥᑖᔨᓐ

1. ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ Settings ᑳ ᐄᒋᔥᑖᒡ

2. ᑖᓐ ᑭᔨᐧᐹ ᒥᒄ ᐋᔑᓈᑯᓂᐧᑳ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ Android ᑳ ᐄᔑᓂᐦᑳᑖᒡ: – ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ More, ᒦᓐ ᐊᓐ Mobile Network, ᑭᔮᐦ ᒫᒃ
– ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ Wireless Networks, ᒑ ᑖᐦᑭᐦᐋᒥᓐ More ᒦᓐ ᐊᓐ Mobile Networks, ᑭᔮᐦ ᒫᒃ
– ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ Network & Internet, ᒦᓐ ᐊᓂᑖᐦ Mobile Network, ᑭᔮᐦ ᒫᒃ
– ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ Network & Internet, ᒦᓐ ᐊᓂᑖᐦ Mobile Network, ᒦᓐ ᐊᓐ Advanced

3. ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ Access Point Names, ᒦᓐ ᐊᓂᑖᐦ Add ᑭᔮᐦ ᒫᒃ +

4. ᒑ ᐲᐦᑎᑖᐱᔨᐦᑖᔨᓐ ᐆ ᐋᑎ ᒥᓯᓈᑖᒡ ᐊᓂᑎᐦ ᒑ ᐃᐦᑎᑯᓂᑯᐱᓈ, ᑭᔮᐦ ᓂᒥ ᒋᑭ ᐱᒫᔨᐦᑖᓐ ᐊᓂᐦᐄ ᑯᑎᒃᐦ:

ᐋᔑᓂᐦᑳᑖᒡ: EeyouMobility
APN: apn.em.com
MMSC: http://mms.eeyoumobility.com
MMS proxy: mms.eeyoumobility.com
MMS port: 80

5. ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ More (ᐊᓐ ᐋᔮᐅᓈ Android 7 ᑭᔮᐦ ᒫᒃ 8, ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ ᑳ ᐄᔑᓈᑯᐦᒡ), ᑭᔮᐦ ᒦᓐ ᐊᓂᑖᐦ Save

6. ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ/ᒑ ᐋᐱᐦᐋᒥᓐ ᐊᓐ ᑳᐅᔥᑳᒡ Access Point Name ᐊᓅᐦᒡ ᑳ ᐅᔑᐦᑖᔨᓐ

7. ᐋᑳ ᒫᒃ ᑏᐧᐋᐦᒡ ᐄᔅᐱᔨᒑ ᐊᓂᑖᐦ ᑳ ᓂᑎᐧᐋᔨᐦᑎᒥᓐ ᒑ ᐄᔅᐱᔨᒡ, ᒑ ᒋᐱᐦᐋᒥᓐ ᑭᔮᐦ ᒦᓐ ᒑ ᐋᐱᐦᐋᒥᓐ

1. ᑖᓐ ᒥᒄ ᐋᔑᓈᑯᓂᐧᑳ ᐊᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ iPhone ᑳ ᐄᔑᓂᐦᑳᑖᒡ:

• ᒑ ᑖᐦᑭᐦᐋᒥᓐ: Settings – Cellular – Cellular Data Options – Cellular Data Network – APN.

• ᒑ ᑖᐦᑭᐦᐋᒥᓐ: Settings – Cellular – Cellular Data Network – APN.

• ᒑ ᑖᐦᑭᐦᐋᒥᓐ: Settings – Mobile Data – Mobile Data Options – Mobile Data Network – APN.

2. ᒑ ᐲᐦᑎᑖᐱᔨᐦᑖᔨᓐ ᐊᓐ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᑯᑎᒡ ᒑᐧᑳᓐ ᐧᐄᐦ ᐧᐋᐱᐦᑎᒥᓈ ᐊᓂᐦᐄ APN ᑭᔮᐦ MMS ᑳ ᐄᒋᔥᑖᒡ ᐦ:

Cellular Data APN: apn.em.com
LTE setup APN: apn.em.com
MMS APN: apn.em.com
MMSC: http://mms.eeyoumobility.com/
MMS proxy: mms.eeyoumobility.com

(ᒑ ᐧᐄᐦ ᒋᔅᒋᓯᔨᓐ) ᓂᔥᑐᔨᒡ ᒋᑭ ᐲᐦᑎᑖᐱᔨᐦᑖᔨᓐ ᐊᓂᑎᐦ ᐊᓐ ᑳᒻᐱᓃ ᐧᐋᐦᒋ ᐋᐱᒋᔥᑖᔨᓐ ᐅᑎᐦ ᐄᔥᐱᒥᐦᒡ ᐋᐦ ᓅᑯᐦᒡ ᒑᐧᑳᓐ)᙮

3. ᓂᒥ ᒋᑭ ᐧᐃᓂᐦᑖᓐ ᐊᓐ ᑳ ᐄᔑ ᐧᐄᔥᑖᔨᓐ᙮

ᒑ ᒌᐦ ᐹᐦᑎᒥᓐ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᐦᐄᔅᒃ ᐊᐧᐋᓐ

ᒦᓐ ᒑ ᑭᓂᐧᐋᐱᐦᑎᒥᓐ ᐋᔑᓈᑯᐦᒡ ᐊᓂᑎᐦ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐋᐦ ᐹᐦᑖᑯᐦᒡ ᐊᐧᐋᓐ ᐋᐦ ᐹᒋ ᐊᔨᒥᑦ:

Android ᐊᔨᒧᐧᐋᑭᓂᔥᐦ:

1. ᐊᓂᑖᐦ ᒑ ᐄᔅᐱᔨᔨᓐ ᐊᔨᒧᐧᐋᑭᓂᔥ ᐋᐦ ᓅᑯᐦᒡ ᑭᔮᐦ ᒦᓐ ᐊᓂᑖᐦ ᓂᔥᐧᑖᐤ ᑳ ᒋᐦᑭᔥᑖᔑᒡ ᐊᓂᑖᐦ ᐄᔥᐱᒥᐦᒡ ᒋᓂᐦᐄᐧᐃᓂᐦᒡ᙮

2. ᑖᓐ ᒥᒄ ᐋᔑᓈᑯᓂᐧᑳ ᐊᓐ Android ᐋᔮᔨᓐ: – ᒑ ᑖᐦᑭᐦᐋᒥᓐ: Settings – Calls -Voicemail -Setup.

– ᒑ ᑖᐦᑭᐦᐋᒥᓐ: Settings – Voicemail – Advanced Settings – Setup.

3. ᐊᓐ ᐋᐦ ᐹᐦᑎᑭᓂᐧᐃᒡ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᑦ ᐊᐧᐋᓐ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐋᐦ ᐋᐱᑎᐦᒡ ᐆ ᐊᒋᔅᑖᓱᓐ ᐋᐦ ᐋᐱᑎᐦᒡ 15819739191

ᒑ ᐧᐃᔨᐱᔨᐦᑖᔨᓐ ᐊᓂᑖᐦ ᒑ ᐄᔑᓈᑯᐦᒡ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ ᒑ ᐹᐦᑖᑯᐦᒡ

1. ᐋᐦ ᐧᐄᐦ ᐹᐦᑎᒥᓐ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ: ᒥᐦᒑᑐᔨᒡ ᒋᑭ ᒌᐦ ᐄᔅᐱᔨᓐ ᒑ ᒌᐦ ᐹᐦᑎᒥᓐ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ: ᐋᑯᑖᐦ ᐅᑖᐦ ᒑ ᒌᐦ ᐊᓐ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐧᐋᐦᒋ ᐋᐱᑎᐦᒡ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ ᐊᓂᑎᐦ ᒋᑎᔨᒧᐧᐋᑭᓂᔑᐦᒡ:

a) ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ 1 ᑳ ᐄᒋᔥᑖᒡ ᐋᑳ ᑎᐧᐋᐦᒡ ᐱᒋᔅᑎᓂᒥᓐ

b) ᒑ ᒥᐧᑖᐦᑎᑖᔨᓐ 581-973-9191 (ᐊᓂᑎᐦ ᐃᔮᐱᑎᐦᒡ ᐄᔨᔨᐤ ᒧᐱᓕᑏ)

c) ᒑ ᑖᐦᑭᐦᐋᒥᓐ *86 (ᑏᐧᐋᐦᒡ ᐧᐄᐦ ᐹᐦᑎᒥᓈ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᐧᐃᔨᓐ)᙮

2. ᒑ ᒫᑯᓂᒥᓐ « 0000 »

3. ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ ᒌᔨ ᑳ ᐧᐃᔮᔨᐦᑎᒥᓐ (ᐋᐦ ᒥᔪᒋᔅᒋᓯᔨᓐ ᐊᒋᔅᑖᓱᓐ)

4. ᒦᓐ ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ ᒌᔨ ᑳ ᐧᐃᔮᔨᐦᑎᒥᓐ

5. ᒑ ᐲᐦᑎᑖᐱᔨᐦᐄᓱᔨᓐ ᐊᓂᔮ ᓈᑎᐧᐋᔨᒥᐧᑖᐤ ᐊᐧᐋᓂᒌ ᒑ ᐹᐦᑎᐦᒡ ᐱᔮᒋ ᐊᔨᒥᐦᐄᔅᐧᑳᐤᐦ᙮

6. ᒑ ᐧᐄᐦᑎᒥᓐ ᐄᓯᓂᐦᑳᓱᐧᐃᓐ ᒑ ᐹᐦᑎᑭᓂᐧᐃᒡ ᐊᓂᑎᐦ ᒑ ᒌᐦ ᐹᒋ ᐱᒋᔅᑎᓂᐦᒃ ᐊᐧᐋᓐ ᐅᑎᔨᒧᐧᐃᓐ᙮

*ᒑ ᐧᐄᐦ ᒋᔅᒋᓯᔨᓐ: ᒑ ᑭᓂᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ ᑳ ᐹᒋ ᐊᔥᒋᐱᔨᒡ ᒥᓯᓂᐦᐄᑭᓐ ᐊᓂᑖᐦ ᒑ ᐃᐦᑐᑎᑭᓂᐧᐃᒡ ᑯᑎᒡ ᒑᐧᑳᓐ ᒑ ᒌᐦ ᐃᐦᑐᑎᑭᓂᐧᐃᒡ ᐋᐦ ᐧᐄᐦ ᐹᐦᑎᑭᓂᐧᐃᐧᐃᔨᒡ ᐊᐧᐋᓐ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᑦ, APN ᑭᔮᐦ MMS ᐋᐦ ᐄᐦᑎᑯᐦᒡ᙮

iPhones:

ᐊᓐ ᒋᔅᑖᓱᓐ ᐋᐦ ᐧᐄᐦ ᐹᐦᑎᑭᓂᐧᐃᒡ ᐊᐧᐋᓐ ᐋᐦ ᐹᒋ ᐊᔨᒥᑦ ᑏᐧᐋᐦᒡ ᒋᐱᐦ ᐋᐱᐦᐄᐱᔨᐤ ᐊᓂᑎᐦ ᐅᐦᒋ SIM ᒥᔑᓂᐦᐄᑭᓂᔑᒡ᙮

ᒑ ᐧᐃᔨᐱᔨᐦᑖᔨᓐ ᐊᓂᑖᐦ ᒑ ᐄᔑᓈᑯᐦᒡ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ ᒑ ᐹᐦᑖᑯᐦᒡ

1. ᐋᐦ ᐧᐄᐦ ᐹᐦᑎᒥᓐ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ: ᒥᐦᒑᔨᒡ ᒋᑭ ᒌᐦ ᐄᔅᐱᔨᓐ ᒑ ᒌᐦ ᐹᐦᑎᒥᓐ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ: ᐋᑯᑖᐦ ᐅᑖᐦ ᒑ ᒌᐦ ᐹᐦᑎᒥᓐ ᐊᓐ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐧᐋᐦᒋ ᐋᐱᑎᐦᒡ ᐋᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᔨᓐ ᐊᓂᑎᐦ ᒋᑎᔨᒧᐧᐋᑭᓂᔑᐦᒡ:

a) ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ 1 ᑳ ᐄᒋᔥᑖᒡ ᐋᑳ ᑎᐧᐋᐦᒡ ᐱᒋᔅᑎᓂᒥᓐ

b) ᒑ ᒥᐧᑖᐦᑎᑖᔨᓐ 581-973-9191 (ᐊᓂᑎᐦ ᐃᔮᐱᑎᐦᒡ ᐄᔨᔨᐤ ᒧᐱᓕᑏ)

c) ᒑ ᑖᐦᑭᐦᐋᒥᓐ *86 (ᑏᐧᐋᐦᒡ ᐧᐄᐦ ᐹᐦᑎᒥᓈ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᐦᐄᑭᐧᐃᐧᐃᔨᓐ)᙮

2. ᒑ ᒫᑯᓂᒥᓐ « 0000 »

3. ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ ᒌᔨ ᑳ ᐧᐃᔮᔨᐦᑎᒥᓐ (ᐋᐦ ᒥᔪᒋᔅᒋᓯᔨᓐ ᐊᒋᔅᑖᓱᓐ)

4. ᒦᓐ ᒑ ᒫᑯᓂᒥᓐ ᐊᓐ ᒌᔨ ᑳ ᐧᐃᔮᔨᐦᑎᒥᓐ

5. ᒑ ᐲᐦᑎᑖᐱᔨᐦᐄᓱᔨᓐ ᐊᓂᔮ ᓈᑎᐧᐋᔨᒥᐧᑖᐤ ᐊᐧᐋᓂᒌ ᒑ ᐹᐦᑎᐦᒡ ᐱᔮᒋ ᐊᔨᒥᐦᐄᔅᐧᑳᐤᐦ᙮

6. ᒑ ᐧᐄᐦᑎᒥᓐ ᐄᓯᓂᐦᑳᓱᐧᐃᓐ ᒑ ᐹᐦᑎᑭᓂᐧᐃᒡ ᐊᓂᑎᐦ ᒑ ᒌᐦ ᐹᒋ ᐱᒋᔅᑎᓂᐦᒃ ᐊᐧᐋᓐ ᐅᑎᔨᒧᐧᐃᓐ᙮

*ᒑ ᐧᐄᐦ ᒋᔅᒋᓯᔨᓐ: ᒑ ᑭᓂᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ ᑳ ᐹᒋ ᐊᔥᒋᐱᔨᒡ ᒥᓯᓂᐦᐄᑭᓐ ᐊᓂᑖᐦ ᒑ ᐃᐦᑐᑎᑭᓂᐧᐃᒡ ᑯᑎᒡ ᒑᐧᑳᓐ ᒑ ᒌᐦ ᐃᐦᑐᑎᑭᓂᐧᐃᒡ ᐋᐦ ᐧᐄᐦ ᐹᐦᑎᑭᓂᐧᐃᐧᐃᔨᒡ ᐊᐧᐋᓐ ᐋᐦ ᒌᐦ ᐹᒋ ᐊᔨᒥᑦ, APN ᑭᔮᐦ MMS ᐋᐦ ᐄᐦᑎᑯᐦᒡ᙮

ᐋᐦ ᐋᐱᐦᐋᒥᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ

ᐊᓂᑖᐦ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐋᐦ ᐅᐦᒋᐱᔨᒡᐦ ᐊᔨᒧᐧᐋᑭᓂᔥᐦ

ᐊᓂᔮᐦ ᐊᔨᒧᐧᐋᑭᓂᔥ ᐋᑖᐧᐋᑦ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐊᓂᑖᐦ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᒥᓯᐧᐋ ᑏᐧᐋᐦᒡ ᒋᑭ ᐋᐱᐦᐄᐱᔨᐤᐦ᙮ ᒋᑭ ᐧᐄᒋᐦᐄᑯᒡ ᑯᐧᑳᒋᒥᑖ ᐊᓐ ᐋᐱᑎᓰᓯᐤ ᐊᓂᑖᐦ ᒋᑎᐦᑖᐧᐃᓂᐧᐋᐦᒡ ᒑ ᐲᐦᑖᐦᒃ ᐊᓂᔮ SIM ᒋᒥᔑᓂᐦᐄᑭᓂᔑᔨᐤ ᐊᓂᑎᐦ ᒑ ᒌᐦ ᐅᐦᒋ ᑖᐧᐹᐅᒑᔨᐦᑖᑯᐦᒡ ᐊᓂᑖᐦ ᐄᔨᔨᐤ ᒧᐱᓕᑏ ᐋᐦ ᐅᐦᒋ ᐋᐱᑎᓰᒥᑭᐦᒡ᙮ ᒑ ᐃᐦᑐᑎᒥᓐ ᐋᔑ ᐧᐄᐦᑎᒫᑯᔨᓐ ᓂᐦᐋᐤ ᒑ ᐃᐦᑐᑎᒥᓐ ᑭᔮᐦ ᐋᑯᑎᐦ ᑏᐧᐋᐦᒡ ᒑ ᒌᐦ ᐅᐦᒋ ᒥᔪᐱᔨᒡ᙮

ᐋᑳ ᒌᐦ ᐋᐱᐦᐄᐱᔨᒡ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ

ᐃᔮᐱᒋᔥᑖᐅᓈ ᐊᔨᒧᐧᐋᑭᓂᔥ ᐊᓂᑖᐦ ᐄᔨᐦᒡ ᐋᐦ ᐅᐦᒋ ᐋᐱᑎᐦᒡ, ᐋᑯᑎᐦ ᐅᐦᒋ ᐋᐱᑎᓄᒋᒑ ᑭᔮᐦ ᓂᒥ ᒋᑭ ᒌᐦ ᐋᐱᐦᐋᓐ᙮ ᐲᐦᑎᑖᐱᔨᐦᑖᔨᓈ ᐊᓐ ᒋᒥᔑᓂᐦᐄᑭᓂᔥ, ᑭᔮᐦ ᐋᑳ ᒌᐦ ᒥᐧᑖᐦᑎᑖᔨᓈ, ᐋᑯᑎᐦ ᒑ ᒋᔅᒑᔨᐦᑎᒥᓐ ᐋᔥᒄ ᐊᓂᑖᐦ ᐋᐦ ᐅᐦᒋ ᐋᐱᑎᓰᒥᑭᐦᒡ ᐊᓐ ᐅᑖᐦᒡ ᑳ ᐹᒋ ᐋᐱᒋᔥᑖᔨᓐ᙮ ᐧᐄᐦ ᐋᐱᐦᐄᐱᔨᐦᑖᔨᓈ ᐊᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ ᒫᐅᑖᐦ ᒑ ᐃᐦᑐᑎᒥᓐ:

1. ᒑ ᑭᓂᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ ᐊᒋᔅᑖᓱᓐ ᒫᓯᓈᑖᒡ ᐊᓂᑎᐦ ᒋᑎᔨᒧᐧᐋᑭᓂᔑᐦᒡ ᐊᓂᑖᐦ ᐧᑳᔥᑖᐦ ᐄᑖᐦᒑ
Android – ᒑ ᐋᐱᐦᐋᒥᓐ Settings – ᐋᐦ ᐋᔨᒧᑖᒡ ᐊᓐ ᐃᔮᐱᒋᔥᑖᔨᓐ– Status – ᒑ ᓈᓂᑎᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ “IMEI” ᐋᐦ ᐄᒋᔥᑖᒡ᙮
iPhone – ᒑ ᐋᐱᐦᐋᒥᓐ Settings – General – About – ᒑ ᓈᓂᑎᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ “IMEI” ᐋᐦ ᐄᒋᔥᑖᒡ᙮
ᐊᓐ ᐊᒋᔅᑖᓱᓐ 15 ᑳ ᐃᐦᑎᐦᒡ ᐦ ᐋᐅᒄ ᐊᓐ ᐋᑎᓯᓈᑖᒡ ᒌᔨ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ᙮

2. ᒑ ᒥᐧᑖᐦᑎᑐᐧᐃᑦ ᐊᓐ ᓃᔥᑎᒻ ᑳ ᐋᐱᒋᐦᐄᑦ ᑭᔮᐦ ᒑ ᐧᐄᐦᑎᒧᐧᐃᑦ ᒑ ᐋᐹᐦᒃ ᐊᓂᔮ ᒋᑎᔨᒧᐧᐋᑭᓂᔑᔨᐤ᙮ (ᐅᑖᐦ ᓃᐦᑖᐦᒡ ᒋᑭ ᐧᐋᐱᐦᑖᓐ ᐊᓂᑖᐦ ᔑᔮᑳᒻ ᐧᐋᐦᑎᓂᑭᓂᐧᐃᒡᐦ ᐊᔨᒧᐧᐋᑭᓂᔥᐦ᙮ ᒋᑭ ᐧᐄᐦ ᒋᔅᒑᔨᐦᑎᒧᒡ ᐊᓂᔮ ᒋᑎᒋᔅᑖᓱᓂᔨᐤ ᒫᓯᓈᑖᔨᒡ ᐊᓂᑎᐦ ᐊᓂᔮ ᐧᐋᐦ ᐋᐱᐦᐋᒧᑦ᙮

ᐯᓪ ᒧᑎᓕᑏ: https://support.bell.ca/mobility/smartphones_and_mobile_internet/unlock_your_bell_device

Rogers: 1-888-764-3771

Telus: 1-866-558-2273

Bell MTS: 1-800-883-2054

Virgin Mobile: 1-888-999-2321

3. ᒑ ᒋᐱᐦᐋᒥᓐ ᐊᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ᙮

4. ᒑ ᐲᐦᑎᐦᐋᒥᓐ ᐊᓐ ᒋᒥᔑᓂᐦᐄᑭᓂᔥ ᑭᔮᐦ ᒑ ᐋᐱᐦᐋᒥᓐ ᐊᓂᑖᐦ ᐋᔑ ᒥᓯᓈᑖᒡ ᐅᑖᐦ ᐄᔥᐱᒥᐦᒡ ᒑ ᐃᐦᑐᑎᒥᓐ᙮

ᒑ ᐄᔑ ᐋᐱᒋᔥᑖᔨᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ

ᒑ ᐄᔑ ᐋᐱᒋᔥᑖᔨᓐ ᐊᓐ ᐄᔨᐦᒡ ᒑᐧᑳᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔑᐦᒡ

Motorola G6 Play

Samsung Galaxy Note 10

Apple iPhone SE

Apple iPhone 11

ᐧᐄᐦ ᒋᔅᒑᔨᐦᑎᒥᓈ ᒑᐧᑳᓐ ᐋᐦ ᒌᐦ ᐅᔅᒋᐦᑖᑭᓂᐧᐃᒡ, ᒑ ᑭᓂᐧᐋᐱᐦᑎᒥᓐ ᐊᓐ ᒥᔑᓂᐦᐄᑭᓂᔥ ᑳ ᐅᑎᓂᒑᔨᓐ ᒋᑎᔨᒧᐧᐋᑭᓂᔥ᙮

ᐋᑳ ᓂᑎᐧᐋᔨᒥᑦ ᒑ ᐹᒋ ᒥᐧᑖᐦᑎᑖᑦ

ᐋᑳ ᔖᐳᐦᑎᐧᐋᐱᔨᔨᒡ ᐊᐧᐋᓐ ᐋᑳ ᓂᐦᐋᔨᐦᑖᑯᓯᑦ ᐋᐦ ᐧᐄᐦ ᐹᒋ ᒥᐧᑖᐦᑎᑖᑦ

ᐊᓂᑖᐦ ᐅᐦᒋ Canadian Radio-Television and Telecommunications Commission (CRTC) ᐋᑯᑖᐦ ᐧᐋᐦᒋᐱᔨᒡ ᐧᐄᔓᐧᐋᐧᐃᓐ ᐊᓂᑎᐦ ᒑ ᒌᐦ ᐅᐦᒋ ᒥᐧᑖᐦᑎᑖᑯᒡ ᐊᐧᐋᔨᐤᐦ ᐋᑳ ᐱᔥᑎᔓᐧᐋᑖᒡ᙮ ᑎᐱᐦᐋᒧᐦᑎᔮᑭᓂᐤ ᒫᒃ ᐊᐧᐋᓐ ᐅᔮ ᐋᐦ ᓂᑎᐧᐋᔨᐦᑎᐦᒃ ᐊᓂᑎᐦ ᐋᐦ ᐅᐦᒋ ᐊᔨᒥᐦᐋᑭᓂᐧᐃᑦ᙮ ᐅᑖᐦ ᒫᒃ SSi ᐋᐦ ᐋᐱᑎᐦᒡ ᐋᐅᒄ ᐆ ᒑ ᐱᒥᐱᔨᐦᑖᑭᓂᐧᐃᒡ, ᐋᑳ ᑎᐱᐦᐄᒑᓂᐧᐃᒡ ᒥᑯᔖᒌᔑᑭᓂᐲᓯᒻ 2019 ᐋᐦ ᐅᐦᒋ ᒋᔥᒋᐱᔨᐦᑖᑭᓂᐧᐃᒡ᙮

ᒋᔅᒑᔨᐦᑖᑯᓐᐦ ᐧᐋᔥ ᐊᓂᐦᐄ ᐊᒋᔅᑖᓱᓐᐦ ᐋᑳ ᒥᐧᔮᒡ ᐦ ᐱᔮᒋᒥᐧᑖᐦᑎᑖᒡ ᐦ ᐊᐧᐋᓐ ᐋᐦ ᓅᑯᓂᔨᒡ ᐊᓂᔮ ᐊᒋᔅᑖᓱᓂᔨᐤ ᐃᔮᐱᒋᔥᑖᑦ, ᐋᑯᑎᐦ ᒫᒃ ᓂᒥ ᔖᐳᐦᑎᐧᐋᐱᔨᔨᐤ ᐊᓂᑖᐦ ᐧᐋᐦ ᐄᔑ ᒥᐧᑖᐦᑎᑖᑦ᙮ ᐋᐅᑯᓐᐦ ᒫᒃ ᐅᐦᐄ ᐊᒋᔅᑕᓱᓐᐦ:

ᐊᐅᔅᑖᐦ 15 ᐊᒋᔅᑖᓱᓐᐦ ᐋᐦ ᐹᒋ ᒥᓯᓈᑖᒡᐦ

ᐋᑳ ᐋᐱᑎᐦᒡᐦ ᐊᒋᔅᑖᓱᓐᐦ (ᐱᑯᓂᒑ 222-222-222 ᑭᔮᐦ ᒫᒃ ᐋᐦ ᓅᑯᐦᒡᐦ ᐊᒋᔅᑖᓱᓐᐦ ᐋᑳ ᓈᔥᑎᔨᒡ ᐧᐃᔮᔥᑖᐦ ᐋᐱᑎᐦᒡᐦ)᙮

ᐅᐦᐄ ᒫᒃ ᐊᒋᔅᑖᓱᓐᐦ ᐋᔪᐧᐃᑯᓐᐦ ᐃᔮᐱᒋᔥᑖᒡ ᐊᓂᒌ ᐊᐧᐋᓂᒌ ᐋᑳ ᓂᑎᐧᐋᔨᐦᑖᑯᓯᒡ ᒑ ᒥᐧᑖᐦᑎᑖᒡ ᑭᔮᐦ ᐊᓂᒌ ᐋᐦ ᐧᐄᐦ ᐧᐃᓂᒧᔨᐧᐋᒡ ᑭᔮᐦ ᐋᔪᐧᐃᑯᓐᐦ ᐃᔮᐱᒋᔥᑖᒡ ᐊᓂᒌ ᐊᐧᐋᓂᒌ ᐋᐦ ᐧᐄᐦ ᐊᑖᐧᐋᒡ ᐋᑳ ᐧᐄᐦ ᒋᔅᒑᔨᐦᑎᔨᐧᐋᒡ ᐊᓂᑖᐦ ᐧᐋᐦᒋ ᒥᐧᑖᐦᑎᑖᒡ᙮ ᒥᒌᐧᐋᔮᔨᐦᑖᑯᓐ ᒫᒃ ᐋᑳ ᑖᑭᔥ ᒌᐦ ᓂᑳᐦᐄᑭᓂᐧᐃᒡ ᐊᓂᔮ ᐋᐦ ᐄᔑ ᒥᐧᑖᐦᑎᑖᒡ ᐊᐧᐋᓂᒌ᙮ ᒥᒄ ᒫᒃ ᐊᓂᐦᐄ ᑯᐃᔅᒄ ᐋᐦ ᐄᔑ ᓅᑯᐦᒡ ᐊᒋᔅᑖᓱᓐᐦ ᐊᔮᐱᒡ ᒋᑭ ᐋᐱᑎᓐᐦ᙮

ᐊᑎᑎᐤ ᒫᒃ ᐧᐄᐦ ᒋᔅᒑᔨᐦᑎᒥᓈ ᐧᐄᔓᐧᐋᐧᐃᓐ ᐅᐦᒋ ᐊᓐ ᐋᑳ ᔖᐳᐦᑎᐧᐋᐱᔨᐦᑖᑭᓂᐧᐃᒡ ᐋᐦ ᒥᐧᑖᐦᑎᑖᑭᓂᐧᐃᒡ ᒫᐅᑖᐦ ᒑ ᒌᐦ ᐄᔑ ᐄᔅᐱᔨᔨᓐ ᓂᑐᐧᐋᐱᐦᒋᑭᓐ ᐋᐦ ᐋᐱᒋᔥᑖᔨᓐ: https://crtc.gc.ca/eng/archive/2018/2018-484.htm.